Shipping & Delivery
Shipping
Shipping and delivery for concrete equipment.
Equipment Broker Group ships contractor equipment across the United States. Heavy-equipment freight generally takes 10 to 21 days after order placement.
Updated July 11, 2026
Built for concrete equipment, not small-box shipping.
Online checkout is available for delivery addresses in the United States. Equipment Broker Group ships concrete equipment, jobsite machines, and contractor tools where carrier service is available. Small items may move by parcel carrier. Oversized machines, pallets, and high-value equipment usually require freight scheduling.
For eligible heavy-equipment freight, Equipment Broker Group works with Logistica Cargonam, a logistics provider offering freight support such as heavy haul, flatbed, LTL/FTL, ocean freight, air cargo, warehousing, and project cargo coordination.
How freight orders move.
After checkout, we confirm the delivery ZIP code and whether the item moves by parcel, pallet, or freight.
For freight-sized equipment, carrier coordination may use the delivery details entered at checkout, including receiving hours, business name, phone number, liftgate needs, dock or forklift availability, and access notes.
Once carrier pickup is scheduled, tracking or delivery-appointment details are shared when assigned.
Heavy equipment may require a carrier appointment. Customers must be reachable at the phone number provided at checkout.
Important delivery notes.
Accurate address required
Use a physical address with a correct contact phone number. Heavy equipment generally cannot ship to PO boxes.
Commercial delivery helps
A business address with forklift, loading dock, or clear truck access can reduce freight delays and delivery issues.
Inspect before signing
Check packaging and product condition at delivery when possible. Note visible damage with the carrier and take photos.
Mixed orders may split
Tools, parts, and equipment can ship separately or with different carriers depending on product size and source.
Shipping costs
The shipping method and any shipping charge are displayed in your cart and checkout before payment. When an order shows Free freight shipping, freight is included in the total shown before you place the order.
Delays can happen
Weather, road restrictions, carrier availability, address issues, inventory checks, and appointment scheduling may affect transit.
Order online with delivery details ready.
Add products to your cart and enter the delivery address at checkout. Optional support is available if you need help with equipment details or a delivery question.
Freight cancellations, damage, and next steps
Orders can usually be cancelled before freight pickup or shipment processing begins. Once a carrier pickup, freight label, special-order release, or fulfillment handoff has started, cancellation may be limited by carrier and supplier costs.
If equipment arrives with visible damage, note the damage with the carrier before signing when possible, keep all packaging and pallet materials, photograph the shipment and product, and contact Equipment Broker Group within 48 hours. We will review the photos, order details, and carrier information to coordinate the next step, which may include replacement parts, a replacement shipment, a carrier claim, refund review, or another approved resolution.
Return authorization is required before sending equipment back. See the Return & Refund Policy for eligibility, damage-reporting requirements, and refund timing.