FAQ
FAQ
Answers for equipment buyers.
Find clear answers about catalog search, checkout, shipping, freight, returns, company information, and support before placing an order.
Search by SKU or model
Use brand, SKU, model, MPN, UPC, or equipment type to narrow the catalog.
Confirm freight details
Large equipment may require carrier scheduling, address checks, and lead-time confirmation.
Ask before checkout
Contact support with product links and delivery details for specification-sensitive items.
Secure checkout
Complete purchases through WooCommerce with USD pricing and payment options shown at checkout.
Catalog Search
How do I find a specific product?
Use the header search by keyword, brand, SKU, model, MPN, UPC, or product type. You can also browse Equipment categories and Brands & Collections.
What does Equipment Broker Group sell?
Equipment Broker Group focuses on commercial concrete equipment and jobsite machines including surface preparation, cutting, drilling, mixing, compaction, finishing, dust management, utility equipment, and related machines.
Can I search by brand or model?
Yes. Use the search bar or Brands & Collections page. If a product has a SKU, model, MPN, or UPC, include that detail in your search.
Orders and Checkout
How do I place an order?
Open the product page, review the details, add the product to cart, and complete checkout through WooCommerce.
What currency is used?
Prices are listed in USD.
When is my order accepted?
Checkout submission starts the order process. Orders are subject to payment review, fraud screening, availability checks, and fulfillment review.
Shipping and Freight
Do large machines ship by freight?
Many heavy or oversized machines may require freight carrier scheduling. Timing depends on product availability, destination, and carrier workflow.
What should I provide for freight questions?
Send the product link, SKU/model, quantity, delivery ZIP code, business name, receiving address, forklift/dock availability, and access notes.
Will I receive tracking?
Tracking or freight-carrier details are shared when available after order processing.
Returns and Product Condition
How do returns start?
Contact Equipment Broker Group before sending anything back. Return authorization is required.
Are used items returnable?
Opened, used, installed, fueled, altered, damaged, or jobsite-used products may be restricted or not returnable.
What if a shipment arrives damaged?
Document the packaging and product immediately, keep all materials, note carrier damage when possible, and contact support quickly.
Company and Support
Who operates Equipment Broker Group?
Equipment Broker Group is the storefront brand operated by EQUIPMENT BROKER GROUP LLC.
Where is the business listed?
Public Florida records list EQUIPMENT BROKER GROUP LLC with document number L20000037635 and active status.
How can I contact customer service?
Email contact@equipmentbroker.shop or call +1 681 690 2070.
Still need help?
Send Equipment Broker Group the product name, SKU/model, delivery ZIP code, and your question so support can respond with useful context.