Returns

Returns and refunds for contractor equipment.

Returns start with support. Heavy, freight-sized, special-order, or used equipment can require extra review before approval.

Updated July 11, 2026

Authorization requiredContact Equipment Broker Group before sending anything back.
Freight reviewHeavy equipment may require carrier coordination.
Inspection firstRefunds are reviewed after item inspection.
Support readySend order details, photos, and the reason for the request.

Start every return with support.

Concrete equipment is often heavy, specification-sensitive, and freight-sized. Contact Equipment Broker Group before sending anything back. Returns shipped without authorization may be refused, delayed, or returned to sender.

Eligibility depends on the product type, product condition, packaging, timing, manufacturer rules, freight requirements, and whether the item is special-order, installed, used, fueled, altered, damaged, or missing parts.

Freight return reminder: Heavy equipment returns may require palletization, carrier scheduling, freight documentation, and additional costs. Original freight and return freight charges may be non-refundable unless the issue is caused by Equipment Broker Group or the carrier process confirms a covered shipping problem.

Return request process.

01 Contact Equipment Broker Group

Email the order number, product name, photos if relevant, and the reason for the request.

02 Wait for review

Support reviews eligibility, product condition, category restrictions, and any freight or manufacturer requirements.

03 Follow instructions

If approved, use the return instructions provided. Do not send freight items without confirmed carrier instructions.

04 Inspection and refund

Approved refunds are processed after the returned item is received, inspected, and confirmed eligible.

What can affect return eligibility.

Product condition

Items should be unused, uninstalled, unaltered, clean, complete, and in original packaging when eligible.

Jobsite use

Installed, fueled, used, modified, damaged, or jobsite-worn equipment may be restricted or not returnable.

Special categories

Special-order, custom, electrical, safety, consumable, hazmat, clearance, and restricted products may be final sale.

Damaged delivery

Photograph packaging and product damage quickly, keep all materials, and contact support as soon as possible.

Missing parts

Manuals, accessories, guards, hoses, tooling, hardware, and original packaging may be required for approval.

Compatibility

Customers are responsible for confirming voltage, phase, fuel type, model, tooling, dimensions, capacity, and application before ordering.

Need help with a return?

Contact support before shipping anything back so the return path is clear and properly documented.

Contact Support Shop Catalog